Last updated: 14 April 2026

    At Pet Monkey, we offer a simple and secure payment process for your convenience. This policy outlines the available payment method and how transactions are processed.

    1. Accepted Payment Methods

    We accept payments via Stripe, a secure and trusted payment processor. You can use the following payment methods through Stripe:

    • Credit Cards (Visa, MasterCard, American Express, etc.)
    • Debit Cards
    • Apple Pay
    • Google Pay

    All transactions are processed through Stripe’s secure payment system, ensuring your payment details are protected.

    2. Payment Security

    We take your security seriously. All payment transactions are encrypted and processed securely through Stripe. We do not store any of your credit or debit card details. Stripe uses industry-standard security measures, including SSL (Secure Socket Layer) encryption, to protect your payment data.

    3. Order Confirmation

    Once your payment has been successfully processed, you will receive an order confirmation email with your purchase details. This confirms that your payment has been received, and your order is being processed.

    4. Payment Authorization

    Your payment will be authorized when you place your order. The full payment will be processed at the time of checkout, and a receipt will be issued. If there are any issues with payment authorization, we will notify you immediately.

    5. Payment Currency

    All transactions on our website are processed in GBP (£). Your bank or payment provider may apply foreign exchange rates or conversion fees if you are making a purchase from outside the United Kingdom.

    6. Payment Issues

    If you experience any issues with payment, including failed transactions, please contact our customer support team at support@mediumturquoise-moose-950047.hostingersite.com or +44 747 977 9826. We will assist you in resolving the issue as quickly as possible.

    7. Invoice Requests

    If you require an invoice for your purchase, please contact us after placing your order at support@mediumturquoise-moose-950047.hostingersite.com. We will provide you with an electronic invoice for your transaction.

    8. Contact Us

    If you have any questions regarding payments or payment processing, please feel free to reach out to our customer support team:

    Pet Monkey
    Email: support@mediumturquoise-moose-950047.hostingersite.com
    Phone: +44 747 977 9826
    Address: 41 Old Park Farm, Woodbridge IP13 0LZ, United Kingdom