At Pet Monkey, we strive to process and deliver your orders promptly and reliably. This policy provides you with all the essential details about our order cut-off time, processing times, delivery charges, and important delivery information.
1. Company Information
Company Name: Pet Monkey
Phone: +44 747 977 9826
Email: support@mediumturquoise-moose-950047.hostingersite.com
Address: 41 Old Park Farm, Woodbridge IP13 0LZ, United Kingdom
2. Shipping Destination
We currently ship to addresses within the United Kingdom only.
3. Order Cut-Off Time
Our order cut-off time is 5:00 PM (United Kingdom time).
Orders placed before 5:00 PM on a business day will usually begin processing the same day. Orders placed after 5:00 PM, or on weekends or public holidays, will usually begin processing on the next business day.
4. Processing Time
All orders are processed within 1 to 2 business days after receiving your payment confirmation.
Processing may take longer during peak periods, public holidays, or when additional verification is needed.
5. Shipping Rates
We offer the following standard shipping rates:
- Free Standard Shipping on all orders over £50.00
- Flat Rate Shipping of £4.95 on all orders under £50.00
Shipping charges will be displayed clearly at checkout before you complete your purchase.
6. Estimated Delivery Time
Standard Delivery: Typically 3 to 4 business days after dispatch.
Please note that delivery times are estimates and not guaranteed. We always aim to meet the estimated delivery time, but there may be unexpected delays due to carrier issues or other circumstances.
If we are unable to meet the estimated delivery time, we will notify you promptly.
Important: Unless otherwise agreed, we are required to deliver goods without undue delay and, in any case, no later than 30 days from the date of your order.
7. Delivery Information
Please ensure that your shipping address is correct and complete to avoid delays or delivery failures.
We are not responsible for delays or issues arising from:
- Incorrect or incomplete address details
- Failed delivery attempts due to the recipient being unavailable
- Circumstances outside our control, including weather conditions, strikes, or other events of force majeure
If a parcel is returned to us due to any of the above, we will contact you to arrange re-delivery. Additional charges may apply for re-shipment.
8. Delays
Though we strive to deliver on time, unexpected delays can occur, particularly during peak periods, due to adverse weather, or when caused by the delivery carrier.
A delay in delivery does not affect your statutory rights under UK law.
9. Missing, Lost, or Damaged Orders
If your order arrives damaged or is missing, please contact us immediately at support@mediumturquoise-moose-950047.hostingersite.com or +44 747 977 9826.
Please provide the following details:
- Your order number
- Your full name and delivery address
- A description of the issue
- Photographs of the damage (if applicable)
We will investigate the issue and work towards resolving it promptly in accordance with your legal rights.
10. Order Confirmation
After you place your order, you will receive a confirmation email with details of your purchase. Please retain this email for reference.
11. Contact Us
For any questions or concerns about shipping or delivery, please reach out to us:
Pet Monkey
Email: support@mediumturquoise-moose-950047.hostingersite.com
Phone: +44 747 977 9826
Address: 41 Old Park Farm, Woodbridge IP13 0LZ, United Kingdom
Tuesday – Thursday: 10:00 AM – 8:00 PM
Friday – Saturday: 10:00 AM – 9:00 PM