Last updated: 14 April 2026

    At Pet Monkey, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or make a purchase from us.

    1. Information We Collect

    We collect personal information that you provide to us when you place an order, sign up for our newsletter, or interact with our website. This may include:

    • Personal identification details: Your name, email address, phone number, and shipping address.
    • Payment information: Credit card or debit card details, processed securely by our payment processor (Stripe).
    • Website usage data: Information about your visit, such as browsing patterns, time spent on pages, and IP address, which helps us improve our site.

    2. How We Use Your Information

    We use your personal information for the following purposes:

    • To process and fulfill your orders, including delivering products, processing payments, and sending order confirmations.
    • To communicate with you, such as sending order updates, responding to inquiries, and sending promotional emails (only if you’ve opted in).
    • To improve our website and services by analyzing your browsing activity to enhance user experience.
    • To comply with legal obligations, including tax and shipping records.

    3. Sharing Your Information

    We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

    • With service providers, such as our payment processor (Stripe), shipping carriers, and marketing partners, who help us provide our services. These third parties are contractually obligated to protect your data and only use it for specific purposes related to our services.
    • As required by law or to protect our rights, we may share information if requested by government authorities or in response to a legal process (e.g., a court order).

    4. Security of Your Information

    We take the security of your data seriously. We implement a variety of security measures, including encryption (SSL/TLS) and secure payment processing through Stripe, to protect your personal and payment information.

    While we take all reasonable precautions to protect your information, please be aware that no method of transmission over the Internet or electronic storage is 100% secure.

    5. Cookies and Tracking Technologies

    We use cookies and other tracking technologies to enhance your experience on our website. Cookies are small files that are stored on your device to help us analyze web traffic, remember your preferences, and improve our site’s functionality.

    You can manage or disable cookies through your browser settings. However, disabling cookies may affect your experience on our website.

    6. Your Rights

    Under UK law, you have the following rights regarding your personal data:

    • Right to Access: You can request a copy of the personal data we hold about you.
    • Right to Rectification: If any of your data is incorrect or incomplete, you can request corrections.
    • Right to Erasure: You can request that we delete your personal data, subject to certain conditions.
    • Right to Restrict Processing: You can request that we limit the way we process your personal data.
    • Right to Object: You can object to the processing of your personal data in certain circumstances, such as direct marketing.
    • Right to Data Portability: You can request a copy of your personal data in a structured, commonly used format to transfer it to another service provider.

    To exercise these rights, please contact us at support@mediumturquoise-moose-950047.hostingersite.com. We will respond to your request within 30 days.

    7. Retention of Your Data

    We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

    8. Third-Party Websites

    Our website may contain links to third-party websites, such as social media platforms or external business partners. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before sharing any personal information.

    9. Changes to This Privacy Policy

    We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Please review this Privacy Policy regularly to stay informed about how we are protecting your information.

    10. Contact Us

    If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal data, please contact us:

    Pet Monkey
    Email: support@mediumturquoise-moose-950047.hostingersite.com
    Phone: +44 747 977 9826
    Address: 41 Old Park Farm, Woodbridge IP13 0LZ, United Kingdom